Link to the old website

FAQs

Answer :

Users who have already registered on the official website of the old version can log in to the new official website directly using the existing account password. After signing in, please complete your information and start a new journey with JC Airlines.

Answer :

Due to the limitations of the card issuer, some regions do not currently support credit card payments. Please choose another payment method.

Answer :

The order time is 25 minutes (subject to the actual display); the timeout order will be cancelled automatically, you need to re-book, please complete the payment within the specified time limit.

Answer :

If the payment has been successful, the relevant confirmation email will be sent to your email address. If you do not receive the confirmation email, please provide valid information (name/schedule date and flight/order information) and the payment success certificate to helpdesk@jcairlines.com, and the staff will handle it accordingly.

Answer :

Orders must be paid within 25 minutes, and you can go to [Manage Booking] to enter the order details through the Booking Locator (PNR) and complete the payment within the specified time limit.

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Please ensure that the contact information you have reserved on the website is correct, and our customer service staff will notify you as soon as the flight changes.

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You can log in via the email address or booking locator (PNR) on the [Manage Booking] page. After finding the corresponding order, go to the order details page and click the “Cancel” button to perform the refund. If you cancel the ticket, you can click “Continue with refund request” to enter the refund application interface directly. You can also cancel the ticket first, and then click the “Refund” button below to apply for the refund.

Or

Answer :

Our staff will usually process your refund request within 7 working days. The refund will be returned according to the original payment channel,and the progress will be subject to the payment platform. The progress of the refund will be notified by email, please check the email in time. If you have not received your refund for more than one month, please contact us at helpdesk@jcairlines.com.

Answer :

We do not support online rescheduling, please contact customer service center (helpdesk@jcairlines.com) for processing.

Answer :

Overweight baggage purchase services are available on both the official website and the airport counter. Buying excess baggage on the official website is more favorable, but it is limited to the ticket purchased on the official website, and it needs to be purchased 24 hours before the flight departure. You can go to the order details via [Manage Booking] and select "Buy Extras". Upon completion of the payment, you will receive a confirmation email.

Answer :

Our website currently does not support online seat selecting and check-in. Please select your seat when you check in at the airport.

Answer :

If you need a wheelchair service, please send an email to helpdesk@jcairlines.com 24 hours prior to departure.