关于肺炎疫情涉及的退票服务通知


Notice about refund service related to new coronavirus pneumonia


Dear Valued Customer:


尊敬的各位旅客:

        In order to fully cooperate in the prevention and control of the new coronavirus pneumonia epidemic, from 00:00 on January 24, 2020, JC Airlines will not charge a refund fee. The rules are as follows:

        为全力配合做好新型冠状病毒肺炎疫情的防控工作,自2020年1月24日0时起,JC航空将对相关机票免费办理退票,不收取任何费用。规则如下:


        1.Scope of application:


        1.适用范围:


        Applicable to tickets purchased before 0:00 on January 24, 2020 and travel dates after January 24, 2020, flights operated by JC Airlines(only applicable to international routes to and from mainland China).


        适用2020年1月24日(含)0时前购买,旅行日期在2020年1月24日(含)之后,由JC航空实际承运的航班或者挂QD航班号的代码共享航班客票(仅适用于往返中国大陆的国际航线)。


        2.Policy:


        2.豁免政策:


        Tickets meeting the above scope can be refunded free of charge through the original ticket purchase channel during the validity period of the ticket.


        Tickets For tickets other than the above, passengers cannot fly at the airport due to their household registration or other reasons (such as fever, cough). After providing relevant proof, our company will give the best refund policy according to the situation.


        符合以上范围的客票,可在客票有效期内,通过原购票渠道免费办理退票手续。


        非以上范围的客票,旅客因户籍或其它原因(如发烧、咳嗽)导致在机场无法乘机,在提供相关证明后,我司将视情况给予最优的退改政策。


        Passengers can contact the original original ticketing channel, JC Airlines ticket office, or call the service hotline: (+855) 185-666-888 for consultation or refund.


        旅客可联系原出票处,JC航空售票处,或拨打服务热线:(+855)185-666-888,进行咨询或办理退票。


Warm notice:Tickets are valid for one year from the date of issue

【温馨提示:客票有效期为出票日期一年内】

JC(Cambodia) International Airlines Co., Ltd.

2020-01-24