关于肺炎疫情涉及的退票服务延期通知


Extension of free refund service for new coronavirus pneumonia


Dear Valued Customer:


尊敬的各位旅客:

        In order to cooperate with the extension of the Chinese New Year holiday in 2020 and continue to do a good job in the joint prevention and control of the new coronavirus pneumonia epidemic, JC Airlines will implement the following provisions from January 28, 2020:

        为配合2020年中国春节假期延长安排,继续做好新型冠状病毒肺炎疫情联防联控工作,JC航空将于2020年1月28日0时起执行如下规定:


        1.Scope of application:


        1.适用范围:


        (1) Applicable to tickets purchased before January 28 and flight dates after January 28


        (2) Flights actually carried by JC Airlines


        (3) Only applicable to international routes to and from mainland China


        (1) 2020年1月28日0时前已购买机票、且乘机日期在此时限之后的旅客;


        (2)由JC航空实际承运或挂QD航班号的代码共享航班客票;


        (3)航班为往返中国大陆的国际航线。


        2.Policy:


        2.豁免政策:


        (1) For tickets that meet the above conditions, within the validity period of the ticket (one year from the date of ticket issuance),passengers submit refunds before flight departure, JC Airlines will not charge any fees


        (2) Tickets For tickets other than the above, passengers cannot fly at the airport due to their household registration or other reasons (such as fever, cough). After providing relevant proof, our company will give the best refund policy according to the situation.


        (1)旅客在航班起飞前提出退票申请,JC航空将在客票有效期内(出票之日起一年内)为旅客办理免费退票,不收取任何费用。


        (2)非中国大陆航线的客票,旅客因户籍或其他原因(如发烧,咳嗽)导致在机场无法乘机,在提供相关证明后,我司将视情给予最优的退改政策。


        If you need a refund, please submit a refund request before the flight to avoid wasting seats and let those who really need it travel


        请各位旅客在航班起飞前提出退票申请,避免座位浪费,保证确有需求的旅客能够出行。


        Passengers can contact the original original ticketing channel, JC Airlines ticket office, or call the service hotline: (+855) 185-666-888 for consultation or refund.


        旅客可联系原出票处,JC航空售票处,或拨打服务热线:(+855)185-666-888,进行咨询或办理退票。


JC(Cambodia) International Airlines Co., Ltd.

2020-01-28